Shipping & Deliveries
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The normal delivery time is 1-3 working days, but in 90% of cases the order arrives the day after it is sent from us and we ship with DHL. If you place your order before 10.00 on a weekday, your package will be packed and shipped the same day.
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The shipping cost is SEK 49 if the purchase is less than SEK 1000. We offer free shipping on all orders over 1000 SEK.
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We work with DHL and have daily pickups of packages (Mon-Fri during regular working days).
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You will always receive an order confirmation from us on the email you provided. When the goods have been shipped, another message with tracking information will reach you on the same email. You will also receive a notification on your mobile when the package has arrived at your agent. If you do not receive this email, you can contact us at[email protected]and we will see how we can help you.
Returns, Complaints & Refunds
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According to routine, it should always be sent with a printed return shipping document you can stick on the package and hand in at a parcel agent. If for some reason it has been missed or you accidentally throw it away, please contact us at [email protected] and we will be happy to assist you with a new one. Included in the package is also a document where you fill in which item you want to return and the reason. Please note that we do not offer free returns, but you as a consumer are responsible for the return shipping cost and are responsible for the package until the return reaches us. You can read more here in our terms of purchase.
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Of course, it's a yes to both scenarios. With us, you always have 14 days of open purchase and right of withdrawal on your goods, which also applies to discounted products. The withdrawal period starts from the day you receive the goods. However, a prerequisite for the right of withdrawal to apply is that the product is unused and undamaged when we receive it with patches and / or other protection not removed. You have the right to open the packaging to check the functioning of the goods within reasonable limits, but the goods may not be used. However, in the event of a return, the customer is responsible for the cost of the return shipping (69 SEK when using the return shipping documents provided by us). Please notify us at [email protected] that you regret your purchase and that you intend to return the product, then we know that your package is on its way and that the withdrawal period has not expired. You can read more here in our terms and conditions.
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You are absolutely allowed to do so and the same conditions and policy apply as for the question above.
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Jaktstil Scandinavia AB
Att: c/o Scandi Gruppen AB
Energigatan 19
434 37 Kungsbacka
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Within three days of receiving your package, we will start the refund process, but usually on the same day. Once the return is administered, you will be notified via the email address the purchase was made by. Usually the money reaches you within 1-2 working days after that, but if it has not happened within 5 working days, you can contact us to see what is going on. In the case of returns, as mentioned above, the customer is responsible for the return shipping cost and a deduction of SEK 69 is therefore made on the refund.
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We do not offer free returns and you as a customer are responsible for the package until it reaches us in return. When using the enclosed return shipping note, a deduction of SEK 69 is made for return shipping costs. If you wish to exchange a product with a value of over SEK 800, we offer free exchanges.
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It is possible to do so as the package is automatically sent back to us after usually 12 days. However, we are charged an extra fee from the freight forwarder that you as a customer are responsible for in the event of an unclaimed package. Thus, you as a customer will be charged SEK 200 for the unclaimed package. The easiest way is to just stick on the enclosed return shipping label and hand in the package to the agent. You can read more about this in our terms and conditions.
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We are happy to be spared from complaints but will of course assist you in the matter should it arise. Contact us at [email protected] with as detailed a description as possible of the problem with when, how and where it occurred and preferably in combination with a picture. This will make it easier for us to help you as soon as possible.
Product issues
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Getting the size right is always a challenge with e-commerce. Most of the time, we mention something about how the size is perceived by us and other customers in the product description. However, our size guide is usually a very good guide for what size to choose. Beyond that, you can of course always contact us at [email protected] for advice.
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Yes, that's right, you can buy hunting clothes in large sizes from us and if a particular product is not in your size, we will of course do our best to get it for you. Especially our British brands such as Alan Paine and Hoggs of Fife are large in size and many often go down a size from their "normal" size to fit as desired and we can therefore recommend them in the first place for those who are looking for hunting clothes in large sizes.
Order issues
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An order confirmation should be sent automatically to the email address you provided. If this does not happen, please contact us at [email protected] and we will see what may have happened.
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If your order has not been shipped, you can contact us at customer service at [email protected] and we can then stop it or if you wish to make a change to it. If the order has not been sent and can be stopped, you will be fully refunded. Please note, however, that we sometimes have a high load on our customer service and do our best to answer or start handling incoming cases within 24 hours on normal working days. In busy periods, however, there is a risk that it may take a little longer.
Other
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We do not send out newsletters to people who have not signed up for them or actively chosen to accept this. The easiest way to unsubscribe is to click on the link that says "Unsubscribe me" or "Unsubscribe" at the bottom of the email. You can also email us directly and specify which email address you want to be removed and we will do it manually.
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Yes, that's fine. We don't have a special section in the checkout for that so contact us at [email protected] and we will assist you with it.
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Yes, it's no problem and we have helped many satisfied customers with it. Contact us at [email protected] and we will take it from there. If you have more than 10 items, you can do it at cost price. It costs SEK 800 to upload and create your logo profile and if it is embroidery or printing up to 10 cm, it costs SEK 39 each. Contact us for other price examples or questions.
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Provided the discount code has not expired and is still valid, it should be entered in the field/box at the checkout where the discount code question appears. We rarely work with discount codes and it is not something that is given out easily.
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Yes, it is possible to order abroad.
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If you have traded with Klarna, you can contact them regarding invoice issues at [email protected]. You can also call them on 08-120 120 10 or visit their website for that. If you have used another payment method, you can contact us at [email protected] ..
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We currently have an ambassador program where we work with a number of selected individuals or groups. Most often they are people with something that distinguishes them in the field of hunting, fishing or outdoor life. However, we receive many requests and unfortunately cannot jump on all initiatives for cooperation. If you think you are the right person for our next collaboration, you can contact us in the chat on our Instagram account or write to [email protected].